I set up this tour through emails from home after looking at tours on Trip Advisor. Roberta responded quickly & was quite flexible in customizing the tour to meet our needs. We only had about 2 hours & she certainly made the most use of them. She met us promptly at the pre-arranged meeting point & we instantly liked her. We had a group of 9 ranging in age from 18 – 56 (made up of 2 families with adult children). Since we had such a short time, she took us to the highlights of the beautiful town of Ravenna. We especially liked Roberta because you could tell how passionate she is about the history of Ravenna and the description of the mosaics. When we entered the Basilica of San Vitale….breathtaking! Who knew how amazing & beautiful the inside of this church is! The mosaics are really indescribable. Roberta was the perfect guide to explain them. Our only regret is that we didn’t have more time to spend with her, she is that good! Plus, after our tour, she recommended a local place for us to eat lunch and for some of us, it turned out to be our favorite food we had on the whole cruise! So don’t hesitate to book a tour with Roberta Merendi, you will come away amazed & enlightened!